Introduction

Pandemic has fast-forwarded the entire business transformation journey. Enterprises today look to ensure safety, productivity, efficiency, which has accelerated the adoption of automation technologies. Organizations are now prioritizing customer experience, execution excellence, and workforce optimization. Hence, infusing automation with cognitive technologies like AI and ML has become the need of the hour. Such a technology blend can speed up the automation process and help businesses deploy it at scale.

Considering the benefits Intelligent Automation offers to any organization, soon it is likely to act as a centrepiece of any business transformation journey. It combines the strengths of AI and RPA that add a human-like intelligence layer to the automated tasks to deliver streamlined end-to-end workflows and deliver extraordinary customer experiences. Moving forward, as intelligent automation evolves, it will be the key for the future of business transformations that would enable businesses to remit tailored business outcomes.

TechCircle this year presents the Future of Automation Summit.

Themed ‘Unlocking the Future of Transformations’, the event focuses on identifying the pre- & post-pandemic state of RPA adoption and the role cognitive technologies play in redefining the business processes that are likely to shape the future of business transformation.


Agenda

2:00 PM onwards
  • 2:00 PM – 2:30 PM

    Registration

  • 2:30 PM – 2:45 PM

    Welcome Address

  • 2:45 PM – 3:10 PM

    Keynote: Unlocking the Future of Transformation

    The keynote will put emphasis on the pre- and post-pandemic state of RPA adoption in the country and how it is going to evolve with cognitive technology integrations. It will also touch base on how RPA and AI together will redefine the industry processes going forward.

  • 3:10 PM – 3:40 PM

    Panel Discussion 1: Building resilient workforce with intelligent automation

    With the advent of digitization in the country, CIOs and Tech-leaders across industries are primarily focusing on magnifying operational efficacy and execution brilliance. Besides, customer experience, workforce optimization, and increased productivity are amongst the top organizational priorities. Hence, it is likely to pave the adoption of RPA and AI to build a resilient and agile future workforce.

  • 3:40 PM – 4:00 PM

    Fireside Chat: How intelligent automation can revolutionize the future of BFSI industry?

    The majority of the post-pandemic surveys suggest that enterprises are now considering AI, ML, and automation as decisive means to ensure workforce resilience and maintain business continuity. However, in the BFSI industry, we would like to understand the perspective from an industry standpoint how the integration of AI-ML tools will drive business outcomes. Which areas of the customer journey will be most impacted by intelligent automation and how the RoI looks like? Also, how intelligent automation can contribute towards eliminating bad data to deliver frictionless banking and financial services?

  • 4:00 PM – 4:15 PM

    Tech Talk - Humanizing Work & Processes with Intelligent Automation

  • 4:15 PM – 4:45 PM

    Panel Discussion 2: Hyperautomation - Channelizing Business Transformation

    Lack of skilled workforce, burgeoning operational costs, and mounting supply chain and productivity gaps are the top concerns of Indian enterprises today. To close such gaps, technologies like RPA, AI-ML, Low-code/No-code platforms are witnessing bolstering demand as it augments business processes by accelerating automation. We would like to hear the panelists' thoughts on "Can Hyperautomation play a part in transforming the business transformation journey of the industries like BFSI, Healthcare, Construction, Retail, IT/ITeS, Professional Services, among others?"

  • 4:45 PM – 5:00 PM

    Fireside Chat: Role of Cognitive Automation in delivering personalized customer experiences

    Organizational priorities have radically shifted during the pandemic as customer experience is now the top priority for many industries. Hence, most enterprises today struggle to figure out a way to anticipate the customer needs, thus failing to take timely actions. Through this discussion, we would like to understand how cognitive automation can play a role here and the main barriers associated with personalizing customer experiences using cognitive technologies.

  • 5:00 PM – 5:15 PM

    Closing Remarks


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